The owner of the website merelaine.ee (hereinafter referred to as the “Website”) is Prosumer OÜ (registration code 16204437), located at Vabaduse pst 185a-5, 10917 Tallinn, with a rental location at Tallinn Old Port Marina, Kai 6, Tallinn 10412.
VALIDITY OF THE RENTAL CONTRACT AND PRICE INFORMATION
The rental terms and conditions apply when purchasing and booking the service through the website.
The prices of the services offered on the website are in euros and are listed next to each service.
Placing an order
To book or subscribe to a service, you must select the services you want. To place an order, you must fill in the required fields. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Payments are processed by Montonio Finance and are settled outside the Online Shop in a secure environment. The seller does not have access to the customer’s bank and credit card details. The contract will enter into force from the moment the payment for the purchased service has been credited to the account of the Website.
The owner of the website is the data controller.
If the service ordered cannot be provided due to the service being busy or for any other reason, the buyer will be informed as soon as possible and the money paid will be refunded immediately, but not later than 14 days after the notification.
Right of withdrawal
After placing an order, the buyer has the right to withdraw from the contract concluded on the website within 14 days. If the buyer has already used the service he/she has purchased, the 14-day right of return no longer applies.
The right of withdrawal does not apply if the buyer is a legal person.
In order to return the service, you must submit a withdrawal form and send it to info@merelaine.ee within 14 days of ordering the goods.
The purchaser of the service has the right to cancel the sale if the price of the service is incorrectly listed on the Website.
Deposit
The deposit must be paid on the spot and is specified in the information leaflet. The Supplier reserves the right to retain the deposit in case of damage or deterioration of the developed property by the Buyer. If the damage exceeds the amount of the deposit, the service provider may request additional money to repair the broken items or the damage caused.
Right to lodge a complaint
The service provider is liable for the non-conformity or defect of the service sold to the buyer, which already existed at the moment of delivery of the leased property.
The provider will respond to the consumer’s complaint in writing within 15 days.
Direct marketing and processing of personal data
The Supplier will use the personal data provided by the Buyer only for the purpose of processing the order and providing the service to the Buyer.
The service provider will send newsletters, offers, and direct mail notifications to the buyer’s email address
only if the buyer has expressed a desire to receive them and has entered their email address on the website.
You can opt out of receiving offers and newsletters by email at any time by notifying us by email.
Dispute resolution
If the buyer has any complaints about the service provider, he/she should send an e-mail to info@merelaine.ee or call +372 55652482.
If the buyer and the service provider are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is responsible for resolving disputes arising from a contract between a purchaser and a service provider. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can turn to the European Union’s consumer dispute resolution platform.
TERMS AND CONDITIONS FOR BOAT HIRE WITH DRIVER
Boarding for the “
” will open 15 minutes early! Please arrive at the Vanasadam Marina early—ideally, allow 30 minutes to spare! The address is Kai 6, Sadama Turu building; we’ll be waiting for you on Pier 3!
Conch shoes and the sea don’t go together (they’re fine for taking pictures, but make sure you’re comfortable). Ships like shoes with light-coloured soles and slip-resistant footwear, and it’s always cooler at sea than on land. Dress for the weather, rather warmer.
The captain’s word on board is like the law, because we are responsible for your safety!
You can take food and drinks on board or order them, see the Kai Café website for more details. Red beverages and meals are not the ships’ favourites, so we’d appreciate it if you respect the custom and keep order.
Please note! If you eat on board, a €25 cleanup fee will be added to the charter price—unless, of course, you’re willing to spend another 15–30 minutes cleaning the boat yourself after the trip.
Our vessels are equipped with life-saving equipment and have passed the required Maritime Administration survey, and our captains hold a recreational boat captain’s certificate.
If you are sailing with children, please let us know the number of children in advance so that we can ensure lifejackets are available. Children must wear lifejackets on merelaine.ee ships!
In the event of a storm (winds above 15 m/s) we will refund 100% of the service fee.
If it’s raining and you don’t want to come to the sea, we’ll find another time together.
TERMS AND CONDITIONS FOR RENTING A GUIDE BOAT
To rent without a driver, you need a recreational boat driver’s licence.
The small boat comes with all the necessary equipment to ensure you have a carefree and enjoyable time on the water:
Of course, we’ll go over everything together and give you instructions on how to sail the boat.
In the event of a storm (stable winds above 15 m/s), the boat will not be rented out and we will refund 100% of the service fee.
If it’s raining and you don’t want to go to the sea, we’ll find another time together.
GENERAL TERMS AND CONDITIONS
1.1 The rental agreement takes effect upon signing and ends upon the return of the watercraft to the return location and at the time specified in the agreement, provided there are no claims. However, in the event of any claims, the agreement remains in effect until such claims are resolved.
1.2 The minimum rental period is 2 hours, and longer periods are calculated in 24-hour increments starting from the start time of the rental period. Each subsequent rental day begins on the following day if the start time of the watercraft rental is exceeded; In the event of an agreed-upon extension (i.e., an extension of the rental period), a fee of 100€/h applies; for unauthorized use of the watercraft beyond the agreed-upon time, a triple fee applies.
1.3 Fuel is not included in the rental price. The watercraft is handed over to the Renter with a full fuel tank, and the Renter is obligated to return the watercraft with a full fuel tank. Refueling is possible at the mouth of Tallinn’s Old Port before entering the marina. If the watercraft is returned with a fuel tank that is not completely filled with the fuel intended for that watercraft, the cost of the missing fuel will be deducted from the Renter’s security deposit.
1.4 If weather conditions, darkness, the place and/or time of the return of the craft do not allow the Lessor to discover the loss of parts of the craft and/or damage to the craft and/or its parts during the hire period, or if discovery is made difficult by the dirt on the craft, the location of the damage and/or the original location of the missing parts, the Lessor shall be entitled to claim compensation from the Hirer for the damage incurred upon discovery within 72 hours of taking delivery of the craft, provided that the craft has not been re-let within that period.
1.5 Damage caused by the breakdown of the vessel and other damage (accident, traffic accident, cancellation or interruption of the trip, damage resulting from non-performance of work or other obligations between the hirer or additional driver and a third party) shall not be borne by the lessor. These costs are borne by the Lessee and are a rental risk.
2. OBLIGATIONS OF THE LESSEE
2.1 The lessee is obligated to inspect the watercraft before putting it into use, to ensure that it is suitable and in good working order, and to make a corresponding note on the lease agreement. Signing the agreement constitutes acknowledgment that there are no claims.
2.2 The renter agrees to use the watercraft in accordance with the manufacturer’s instructions and best practices, as well as to comply with applicable laws.
2.3 The renter is prohibited from transferring possession of or control over the watercraft to a third party.
2.4 The Renter or an additional operator is obligated to ensure that the watercraft is in good technical condition before each trip and to monitor its technical condition during the trip. In the event of a technical malfunction, the Lessee must stop the trip until the malfunction is resolved and is obligated to immediately notify the Lessor of the incident.
2.5 The Renter is obligated to refuel the watercraft exclusively with high-quality motor fuel intended for the watercraft. The Renter shall bear any damages resulting from substandard fuel; if the Renter refuels with the wrong type of fuel or operates the vessel with it, the Renter shall cover the full extent of the resulting damages.
2.6 The Renter is obligated to take all necessary measures to prevent damage to the Lessor and third parties.
2.7 In the event of an accident, theft, vandalism, or similar incident, the Renter is obligated to immediately notify the Lessor of the incident. If the situation requires the Lessee to notify emergency services or the police of the incident as required by law, the Lessee is obligated to do so.
2.8 The Renter is obligated to return the watercraft at the agreed-upon location and time upon the expiration of the rental period specified in the contract. The watercraft must not be abandoned. If the watercraft is not returned on time, the Renter is obligated to pay rent for the period of delay at a rate three times the standard rate; and the Lessee is also liable for any economic losses incurred by the Lessor as a result of the delay.
2.9 In the event of damage to the Lessor and/or third parties, or the loss of documents or items, the Lessee is obligated to submit a written explanation of the incident to the Lessor no later than 24 hours after the occurrence.
2.10 The Lessee agrees to immediately pay, upon the Lessor’s request, all financial claims and obligations arising from this agreement. The immediate fulfillment of financial obligations shall not be suspended or impeded by proceedings related to administrative offenses, criminal cases, or insurance claims. Payment of any damages does not exempt the Lessee from paying rent for the days during which the extent of the damage was determined and the situation prior to the occurrence of the damage was restored.
2.11 The Renter undertakes to assess weather and environmental conditions and to use the watercraft only after verifying that its use is safe and does not endanger the Renter, the watercraft, or third parties.
2.12 The Renter is obligated to secure the watercraft to a dock, a stationary boat ramp, or another similar immovable and secure structure while it is in the water. In the event of a violation of this provision, insurance coverage shall not apply in the event of theft of the watercraft.
3. TENANT’S LIABILITY
3.1 The Tenant shall be liable for damages resulting from an accident or the unlawful conduct of a third party to the extent not covered by insurance (including the deductible). The amount of the deductible is specified in the rental agreement. If the insurance company refuses to pay insurance compensation or if the incident does not constitute an insured event, the Renter is obligated to compensate the rental company for all damages incurred.
3.2 The Renter is fully responsible for any lost or replaced parts and accessories of the watercraft.
3.3 In the event of damage to the vehicle caused by the Renter or a third party, the Renter shall be liable for the damage.
3.4 If the Renter or an additional driver has intentionally caused damage to the Lessor or a third party through their actions (or inaction), the Renter shall bear full liability for the damage.
3.5 The Renter shall be fully liable for any damage caused if the watercraft is operated without a valid license, while intoxicated or showing signs of alcohol consumption, while fatigued, or under the influence of any narcotic substance. The watercraft may only be operated while completely sober (0.00 per mille).
3.6 If the watercraft is stolen, misappropriated, or hijacked, the Renter’s deductible is 20% of the full value of the rented watercraft plus two months’ rental fee, provided the Renter returns the watercraft’s documents and keys to the Lessor at
. If, in the circumstances described in this section, the Renter fails to return the vessel’s documents and keys to the Lessor, the Renter shall be liable for the full value of the vessel and shall be obligated to compensate the Lessor for any losses incurred. If the watercraft has been removed from the Renter’s possession through fraud, the Renter is liable to the Lessor for the full value of the watercraft plus two months’ rent.
3.7 For the time spent repairing damage to the watercraft, the Renter is obligated to pay rent calculated as follows: 1 day of repair = 1 day of watercraft use, but not exceeding 30 days. The rental rate for the watercraft during the repair period is 50 euros per day.
3.8 Upon returning the watercraft with missing documents, keys, or incomplete equipment, the Renter shall reimburse the Lessor for all costs associated with replacing any lost or damaged items.
3.9 In the event of legal violations committed during the use of the property, the Renter is obligated to pay all fines and claims in accordance with the procedures established by law and the Lessor’s current price list. Any fines or claims paid by the Lessor on behalf of the Lessee shall be reimbursed by the Lessee to the Lessor in double the amount.
4. RIGHTS OF THE LESSOR/SERVICE PROVIDER
4.1 The Lessor/Service Provider has the right to inspect the condition of the watercraft and ensure its proper maintenance.
4.2 The Lessor/Service Provider has the right to monitor the watercraft’s movement and use via a tracking device installed on the watercraft. The tracking device transmits the collected data to a third-party service provider, who makes the data available to the Lessor/Service Provider.
4.3 The Lessor/Service Provider shall determine the location, conditions, and scope of repairs to the watercraft, regardless of the watercraft’s location.
4.4 The Lessor/Service Provider has the right to refuse to rent the watercraft, terminate the lease agreement, and demand the immediate return of the watercraft if the Lessee or another operator raises suspicion, violates the terms of the lease agreement at
, is unable to operate the watercraft, has provided false information when entering into the rental agreement, uses the watercraft for malicious purposes, has misled the Lessor/Service Provider, or if other circumstances arise that may endanger the watercraft or the interests of the Lessor/Service Provider.
5. DATA PROCESSING
5.1 By signing the Agreement, the Lessee consents to the storage and processing of their personal data and data arising from the Agreement in accordance with the Lessor’s/Service Provider’s needs, which include statistical analysis, creditworthiness checks, and the protection of the Lessor’s/Service Provider’s assets. In the event of a breach of this Agreement by the Lessee, the Lessor/Service Provider may disclose such data and forward it to third parties as necessary to remedy any damage incurred by the Lessor/Service Provider to mitigate or prevent future losses.
5.2 The Lessee agrees to the disclosure of the following personal data provided by the Lessee to Prosumer OÜ: name, personal identification code, the start and end dates of any payment default and the amount thereof, to Creditinfo Eesti AS and consents to the processing of the listed data for the purpose of making a credit decision in the payment default registry managed by Creditinfo Eesti AS. Creditinfo Eesti AS is entitled to forward the Tenant’s data if the Tenant has an outstanding financial obligation arising from this agreement.
PROCESSING OF PERSONAL DATA
The controller of personal data is Prosumer OÜ, registration code 16204437, address Vabaduse pst 185a-5, Tallinn, and transfers the data to the authorized processor, Montonio Finance OÜ. Personal data is processed for the purpose of fulfilling concluded agreements and contracts or on the basis of consent. Personal data is retained indefinitely until consent is withdrawn.
Personal data processed:
First and last name;
Phone number;
Email address;
Service information;
Bank account number;
Other information necessary for providing the service.
Purpose of personal data processing
Personal data is used to manage customer orders.
Purchase history data (purchase date, product, quantity, customer information) is used to compile an overview of purchased services and to analyze customer preferences.
Bank account numbers are used to issue refunds to customers. Personal data such as email address, phone number, and customer name are processed to resolve issues related to the provision of services (customer support). The IP address or other network identifiers of online store users are processed to provide the online store as an information society service and to compile web usage statistics.
Website Cookies
A cookie is a small text file that is stored on your computer or other device (such as a phone) when you visit a website. The text file contains information that is used to improve the user experience for visitors to a specific website. Cookies allow us to ensure a more convenient and secure user experience.
We use:
1. Session cookies. These are stored only temporarily while you are visiting the website. We use session cookies for statistics and analysis.
2. Persistent cookies are stored for a specific period of time, which can range from 1 month to 1 year, but you can delete them from your device yourself if you wish. Persistent cookies help us design our services and create the best user experience.
Website
When you visit our website, the data collected and stored about you is in an anonymous form. We do not link visitors to personally identifiable information. To obtain visitor statistics, we analyze anonymous visitor data using Google Analytics, for example, to determine which parts of the website you visit and how long you stay there, from which region you are accessing our website, through which channels you arrived at our website, and so on.
Direct Marketing Messages
Your email address and phone number will be used to send direct marketing messages if you have given your consent. If a customer does not wish to receive direct marketing messages, they should click the appropriate link in the email footer or contact customer support.
Where personal data is processed for the purposes of direct marketing (profiling), the customer has the right to object at any time to both the initial and further processing of his or her personal data, including profiling in relation to direct marketing, by emailing info@merelaine.ee.
By submitting personal data through forms located on the
website or linked from the website to other sites, and by sending such data to Prosumer OÜ, you confirm the accuracy of the personal data provided and grant permission to process this data to the extent necessary to fulfill the purpose of data collection or for as long as the retention of the data remains relevant.
Modifying Personal Data and Withdrawing Consent to Processing
Every individual has the right to submit a request regarding their own personal data to clarify whether and what personal data has been collected, and for what purpose Prosumer OÜ processes it. When disclosing personal data, we must verify your identity. Therefore, you must digitally sign your request. The request must be sent to info@merelaine.ee. We will respond to your request within 10 business days.
Anyone has the right to request the rectification of inaccurate personal data and to withdraw their consent to the processing of their personal data (where we no longer have a lawful basis for using your personal data). To do this, please send us a free-form application to info@merelaine.ee.