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The owner of the website merelaine.ee (hereinafter referred to as the Website) is Prosumer OÜ (registration code 16204437), located at Mäealuse 2/1, 12618 Tallinn.
VALIDITY OF THE RENTAL CONTRACT AND PRICE INFORMATION
The Rental Terms apply to purchases and reservations made through the Website.
The prices of the services offered on the website are in euros and are indicated with the corresponding service.
Placing an order
To book or subscribe to a service, you must select the services you want. To place an order, you must fill in the required fields. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Payments are processed by Montonio Finance and are settled outside the Online Shop in a secure environment. The seller does not have access to the customer’s bank and credit card details. The contract will enter into force from the moment the payment for the purchased service has been credited to the account of the Website.
The owner of the website is the data controller.
If the service ordered cannot be provided due to the service being busy or for any other reason, the buyer will be informed as soon as possible and the money paid will be refunded immediately, but not later than 14 days after the notification.
Right of withdrawal
After placing an order, the buyer has the right to withdraw from the contract concluded on the website within 14 days. If the buyer has already used the service he/she has purchased, the 14-day right of return no longer applies.
The right of withdrawal does not apply if the buyer is a legal person.
In order to return the service, you must submit a withdrawal form and send it to info@merelaine.ee within 14 days of ordering the goods.
The purchaser of the service has the right to withdraw from the sale if the price of the service is incorrectly indicated on the Website.
Deposit
The deposit must be paid on the spot and is specified in the information leaflet. The Supplier reserves the right to retain the deposit in case of damage or deterioration of the developed property by the Buyer. If the damage exceeds the amount of the deposit, the service provider may request additional money to repair the broken items or the damage caused.
Right to lodge a complaint
The service provider is liable for the non-conformity or defect of the service sold to the buyer, which already existed at the moment of delivery of the leased property.
The provider will respond to the consumer’s complaint in writing within 15 days.
Direct marketing and processing of personal data
The Supplier will use the personal data provided by the Buyer only for the purpose of processing the order and providing the service to the Buyer.
The supplier sends newsletters, offers and direct mail to the buyer.
to an e-mail address only if a request has been made and an e-mail address entered on the website.
You can opt out of receiving offers and newsletters by email at any time by notifying us by email.
Dispute resolution
If the buyer has any complaints about the service provider, he/she should send an e-mail to info@merelaine.ee or call +372 55652482.
If the buyer and the service provider are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is responsible for resolving disputes arising from a contract between a purchaser and a service provider. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can turn to the European Union’s consumer dispute resolution platform.
TERMS AND CONDITIONS FOR BOAT HIRE WITH DRIVER
Access on board will be opened
15 min. earlier!
Arrive early at the Old Harbour Yacht Harbour (at the moment the tramway is under construction and traffic is disrupted, so come 30 min early!).) Address Quay 6, Harbour Market building, we will be waiting for you on bridge 4!
Conch shoes and the sea don’t go together (they’re fine for taking pictures, but make sure you’re comfortable). Ships like shoes with light-coloured soles and slip-resistant footwear, and it’s always cooler at sea than on land. Dress for the weather, rather warmer.
The captain’s word on board is like the law, because we are responsible for your safety!
You can take food and drinks on board or order them, see the Kai Café website for more details. Red beverages and meals are not the ships’ favourites, so we’d appreciate it if you respect the custom and keep order.
NB! If you eat on board, a cleaning fee of 20€ will be added to the price of the charter, unless you are prepared to spend another 15-30 minutes cleaning the boat after the trip.
Our vessels are equipped with life-saving equipment and have passed the required Maritime Administration survey, and our captains hold a recreational boat captain’s certificate.
If you are sailing with children, please let us know the number of children in advance so that we can ensure lifejackets are available. Children must wear lifejackets on merelaine.ee ships!
In the event of a storm (winds above 15 m/s) we will refund 100% of the service fee.
If it’s raining and you don’t want to come to the sea, we’ll find another time together.
TERMS AND CONDITIONS FOR RENTING A GUIDE BOAT
To rent without a driver, you need a recreational boat driver’s licence.
The small boat comes with all the equipment you need to feel at ease on the water:
Of course, we’ll go over everything together and give you instructions on how to sail the boat.
In the event of a storm (stable winds above 15 m/s), the boat will not be rented out and we will refund 100% of the service fee.
If it’s raining and you don’t want to go to the sea, we’ll find another time together.
GENERAL CONDITIONS
1.1 The rental contract shall enter into force upon signature and shall end upon return of the vessel to the place and time of return specified in the contract, in the absence of any claims. In the case of complaints, however, until the complaints are settled.
1.2 The minimum rental period shall be 1 hour and the longer period shall be counted in 24-hour increments from the start time of the rental period. Each subsequent rental day starts on the next day after the start time of the boat rental.
1.3 Fuel is not included in the rental price. The watercraft will be handed over to the Renter with a full tank of fuel and the Renter is obliged to return the watercraft with a full tank of fuel. Refuelling is possible at the mouth of the Tallinn Old Port before entering the marina. If a craft is returned with a tank that is not completely filled with the fuel intended for that craft, the cost of the missing fuel shall be debited from the Hirer’s deposit.
1.4 If weather conditions, darkness, the place and/or time of the return of the craft do not allow the Lessor to discover the loss of parts of the craft and/or damage to the craft and/or its parts during the hire period, or if discovery is made difficult by the dirt on the craft, the location of the damage and/or the original location of the missing parts, the Lessor shall be entitled to claim compensation from the Hirer for the damage incurred upon discovery within 72 hours of taking delivery of the craft, provided that the craft has not been re-let within that period.
1.5 Damage caused by the breakdown of the vessel and other damage (accident, traffic accident, cancellation or interruption of the trip, damage resulting from non-performance of work or other obligations between the hirer or additional driver and a third party) shall not be borne by the lessor. These costs are borne by the Lessee and are a rental risk.
2. THE TENANT’S OBLIGATIONS
2.1 The Charterer is obliged to inspect the craft before taking it into use, to make sure that it is fit and in good condition, and to make a corresponding note in the charter contract. A signature on the contract means that there are no objections.
2.2 The Charterer undertakes to use the craft in accordance with the manufacturer’s instructions and good practices, and to comply with the applicable legislation.
2.3 The Charterer is obliged not to transfer the possession or control of the craft to a third party.
2.4 The Charterer or the additional driver is obliged to check the technical condition of the craft before each trip and to monitor the technical condition during the trip. in the event of a technical fault, to suspend driving until the fault has been rectified and is obliged to immediately inform the Lessor of the incident.
2.5 The Charterer is obliged to refuel the craft only with high quality fuel intended for the craft. Damage caused by poor quality fuel is the responsibility of the Renter.
2.6 The Lessee is obliged to make every effort to avoid any damage to the Lessor and third parties.
2.7 Accident, theft, vandalism etc. in the event of an incident, the Lessee is obliged to inform the Lessor immediately. If the situation arises where the Renter has a legal obligation to inform the rescue services or the police, the Renter is obliged to do so.
2.8 At the end of the rental period stated in the contract, the Charterer is obliged to return the vessel at the agreed place and time. The craft must not be abandoned. In the event of late return of the vessel, the Charterer shall be liable to pay rent for the delayed period at three times the higher rate, and the Charterer shall be liable for any economic loss incurred by the Lessor due to the delay.
2.9 In the event of damage to the Lessor and/or third parties, or loss of documents or objects, the Lessee is obliged to provide the Lessor with a written explanation of the incident no later than within 24 hours.
2.10 The Lessee undertakes to pay immediately upon the Lessor’s request all claims and obligations arising from this Agreement. The immediate settlement of financial claims is not stopped or hindered by misdemeanour, criminal or insurance proceedings. The payment of any Damage shall not relieve the Renter from payment of the Rent for the days during which the amount of the Damage was ascertained and the situation prior to the Damage was restored.
2.11 The Charterer undertakes to assess the weather and environmental conditions and to use the craft only after having ascertained that its use is safe and does not endanger the Charterer, the craft or third parties.
2.12 The Charterer undertakes to lock the craft to a quay, fixed bridge or similar immovable and fixed structure while it is in the water. In case of breach of this point, the insurance cover for theft of the vessel will not apply.
3. LIABILITY OF THE LESSEE
3.1 Damages caused by an accident or the wrongful act of a third party shall be borne by the Renter to the extent not covered by insurance (i.e. the deductible). The amount of the excess is stated in the rental contract. If the insurance company refuses to pay compensation or if the damage is not an insured event, the Renter undertakes to compensate the rental company for all damages incurred.
3.2 The hirer is fully responsible for all lost or replaced parts and accessories of the craft.
3.3 In case of damage to the Vehicle caused by the Renter or third parties, the Renter shall be liable for the damage.
3.4 If the Lessee or the Additional Manager has intentionally caused damage to the Lessor or a third party by his/her act (action or omission), the Lessee shall bear the damage in full.
3.5 The hirer shall bear the full cost of any damage caused by driving the craft with a missing or invalid driving licence, under the influence of alcohol or any other intoxicating liquor, or under the influence of any intoxicating liquor or any other intoxicating liquor. You are only allowed to use a watercraft if you are completely sober (0.00 per millilitre).
3.6 In the event of the vessel being stolen, wrecked or hijacked, the Hirer’s excess shall be 20% of the full value of the hired vessel plus two months’ hire charges, provided that the Hirer returns to the Lessor.
documents and keys of the boat. If the Charterer fails to return the documents and keys of the vessel to the Lessor in the case referred to in this clause, the Charterer shall be liable for the full value of the vessel and shall compensate the Lessor for any damage caused. If the craft has left the Hirer’s possession by fraud, the Hirer is liable to the Lessor for the full value of the craft plus two months’ hire charge.
3.7 The Renter is obliged to pay the rent for the time spent on repairing the damage to the watercraft on the basis of 1 day of repair = 1 day of use of the watercraft, but not more than 30 days. The price of hiring a boat during the repair period is €50 per day.
3.8 In the event of the return of a vessel with missing documents, keys or equipment, the Charterer shall pay to the Lessor all costs of replacement of lost or broken items.
3.9 The Lessee is obliged to pay all fines, claims in accordance with the law and the Lessor’s current price list in the event of violations of the law caused by the use of the property. Fines and claims paid by the Lessor instead of the Lessee shall be paid twice by the Lessee to the Lessor.
4. RIGHTS OF THE LESSOR/SERVICE PROVIDER
4.1 The Lessor/Service Provider has the right to inspect the condition of the craft and its maintenance.
4.2 The Lessor/Supplier has the right to monitor the movement and use of the craft by means of a tracking device installed in the craft. The Tracking Device transmits the collected data to a third party service provider who makes the data available to the Lessor/Service Provider.
4.3 The Lessor/Service Provider shall determine the place, conditions and extent of repair of the craft, irrespective of the location of the craft.
4.4 The Lessor/Service Provider shall have the right to refuse to hire the vessel, to terminate the hire contract and to demand the immediate return of the vessel if the Hirer or another driver raises suspicion, commits a breach of.
the terms of the hire contract, fails to operate the craft, has given false information when entering into the hire contract, uses the craft for malicious purposes, has misled the Lessor/Service Provider or other circumstances arise which may jeopardise the interests of the craft or the Lessor/Service Provider.
5.DATA PROCESSING
5.1 By signing the Agreement, the Lessee authorises the storage and processing of his/her personal data and the data arising from the Agreement in accordance with the Lessor’s/Service Provider’s needs, which include statistical analysis, creditworthiness checks and the protection of the Lessor’s/Service Provider’s assets. In the event of a breach of the Agreement by the Lessee, the Lessor/Service Provider may disclose and forward this information to third parties as necessary to remedy the damage caused to the Lessor/Service Provider or to prevent future damage.
5.2 The Lessee consents to the transfer of the following personal data disclosed by him/her to Prosumer OÜ: name, personal identification number, date of the occurrence and termination of the default and amount.
to Creditinfo Eesti AS and authorises the processing of the listed data in the payment default register managed by Creditinfo Eesti AS for the purpose of making a credit decision. The right to transfer the Renter’s data to Creditinfo Eesti AS arises if the Renter is in default of a financial obligation under this Agreement.
PROCESSING OF PERSONAL DATA
The controller of the personal data is Prosumer OÜ, registration code 16204437, address Mäealuse 2/1, Tallinn and forwards the data to the processor Montonio Finance OÜ. Personal data is processed for the purposes of performing agreements and contracts or on the basis of consent. Personal data will be stored indefinitely until consent is withdrawn.
Personal data processed
First name and surname;
Phone number;
E-mail;
Service data;
Bank account number.
Other information needed to provide the service.
Purpose of processing personal data
Personal data is used to manage customer orders.
Purchase history data (date of purchase, goods, quantity, customer details) is used to compile an overview of services purchased and to analyse customer preferences.
The bank account number is used to return payments to the customer. Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of services (customer support). The IP address or other network identifiers of the user of the online shop are processed for the purpose of providing the online shop as an information society service and for the purpose of web usage statistics.
Website cookies
A cookie is a small text file that is stored on your computer or other device (such as your phone) when you visit a website. A text file contains information that is used to improve the user experience of visitors to a particular website. Cookies allow us to provide a more convenient and secure user experience.
We use:
1. Sean’s biscuits. Only temporarily stored for the duration of your visit to the website. We use session cookies for statistics and analysis.
2. Persistent cookies are stored for a fixed period of time, which can be from 1 month to 1 year, but you can delete them from your device if you wish. Persistent cookies help us design services and create the best user experience.
Homepage
When you visit our site, the information we collect and store about you is in an anonymous form. We do not link visitors to personally identifiable information. We use Google Analytics to look at aggregated visitor data to obtain visitor statistics, for example, which part of the website you visit and how long you stay there, from which region you visit our website, which channels you use to reach our website, etc..
Direct marketing communications
The email address and telephone number will be used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing communications, he/she should select the appropriate reference in the footer of the e-mail or contact customer support.
Where personal data is processed for the purposes of direct marketing (profiling), the customer has the right to object at any time to both the initial and further processing of his or her personal data, including profiling in relation to direct marketing, by emailing info@merelaine.ee.
Sending personal data
By completing the forms on the website or linked from the website and sending them to Prosumer OÜ, you confirm the accuracy of the personal data provided and authorise the processing of such data to the extent necessary to fulfil the purpose for which the data was collected or until the data is kept up to date.
Modification of personal data and withdrawal of consent for processing
Any person has the right to submit a request to find out whether and what personal data has been collected and for what purpose Prosumer OÜ processes it. When we disclose personal data, we need to be sure of your identity. You will therefore need to digitally sign the request. The request should be sent to info@merelaine.ee. Your request will be answered within 10 working days.
Anyone has the right to request the rectification of inaccurate personal data and to withdraw their consent to the processing of their personal data (where we no longer have a lawful basis for using your personal data). To do this, please send us a free-form application to info@merelaine.ee.